FAQ

How do I get in touch with customer service?
For assistance, please contact our customer service team via the “Contact Us” section on our website, or simply click here to be directed straight to the contact page. You may also reach us directly by email at: support@hajiclothing.com

Do you provide free shipping?
We offer complimentary shipping on all orders with a total value exceeding $119.

What is the estimated delivery time?
The delivery time depends on your location in the world. We strive to ship your items as quickly as possible, but delivery times may vary depending on the destination and any customs processing. Typically, delivery takes between 7 and 12 days. We recommend keeping this timeframe in mind when planning your purchase, and we appreciate your patience. Should any delays or questions about your delivery arise, our customer service team is ready to assist you. You may contact our customer service team by clicking here. Alternatively, you are welcome to reach out to us via email at support@hajiclothing.com.

Can I use more than one discount code at checkout?
We do not offer the ability to use multiple discounts in the same order. This means that if your order qualifies for free shipping (for example, by reaching the minimum order value), you will not be able to apply an additional discount code at checkout. You may choose either the free shipping offer or use a discount code—whichever gives you the best value.

Are there any customs duties or extra fees upon delivery?
When you order clothing from us, your package may be subject to customs processing upon arrival in your country. This can incur additional costs, such as customs duties or VAT, which must be paid directly to the customs authorities before you can collect your item. We therefore recommend that you check the applicable customs regulations in your country before placing your order, so you are prepared for any extra charges.

If you have any questions regarding this, please feel free to contact our customer service team by clicking here. Alternatively, you are welcome to reach out to us via email at support@hajiclothing.com.

How can I return an item?

You can return your order within 14 days from the date you receive it.
Please make sure the item meets our return conditions — it must be unused, unwashed, and in its original condition with all tags attached.

What payment methods do you accept?
We offer a wide selection of payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, iDEAL, UnionPay, and Maestro. Availability may vary depending on your location and currency.

How do I sign up on your website?
To create an account on our website, please click on the "Log in" button located at the top of the page. Enter your email address, and you will receive a verification code to complete the login and registration process.

Is my payment information secure?
Absolutely. We take the security of your payment information very seriously. All transactions are processed through encrypted connections (SSL), ensuring your information is protected from unauthorized access. We work exclusively with reputable and certified payment providers who comply with international security standards, including PCI DSS. This guarantees that your data is handled with the highest level of security and confidentiality.

You can shop with confidence, knowing that your payment details are fully protected. For more information, please refer to our Privacy policy.

How do I check the status of my shipment?
Once your order has been shipped, you will receive an email containing your tracking number. This number is essential for tracking your package. To check the status of your shipment, please visit the "Track Your Order" page on our website, enter your tracking number in the search field, and click “Track Your Order”. You will then see the current location and status of your package. Alternatively, you can click the tracking link included in the shipping confirmation email to view the status directly.

Can I change or cancel my order once it’s been submitted?
We process all orders as quickly as possible to ensure fast and efficient delivery. Please note that once an order has been processed and shipped, we are unfortunately unable to make any changes or cancellations.

If you wish to modify or cancel your order, please contact us immediately by clicking here or through the "Contact Us" page on our website. You may also reach out to us directly via email at support@hajiclothing.com.

For more details, please refer to our Return and Refund Policy.

Are there specific washing or care instructions for your products?
We recommend that you carefully follow the care instructions provided for each individual garment. Specific washing and maintenance guidelines are included in the product description on our website. Following these instructions will help preserve the quality and extend the lifespan of your clothing.

If you have any further questions, please don’t hesitate to contact us here!

Is there a mobile app where I can buy products from HAJICLOTHING?
We currently do not have a dedicated mobile app, but our website is fully optimized for mobile use. This allows you to shop easily and quickly from your mobile device, with the same user-friendly experience as on a computer.

How do I find the correct size?
On our product pages, you will find a detailed size guide to help you choose the correct size. We recommend using this guide to ensure the best possible fit. Please note that we do not accept returns due to incorrect sizing, so it is very important that you carefully review the size guide before placing your order. If you have any further questions or need assistance, you are welcome to contact us by clicking here, you may also reach out to us directly via email at support@hajiclothing.com